Refund and Returns Policy
Overview
At Helix Finds we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains your rights and responsibilities when requesting a refund, exchange, or return of any item purchased from our online store.
Eligibility for Returns
General Conditions
- Items must be returned within 30 calendar days from the date of delivery.
- Products must be unused, in their original condition, and accompanied by all original packaging, accessories, and documentation.
- Proof of purchase (order number or receipt) is required for all returns.
Non‑Returnable Items
- Personalized or custom‑made products.
- Final‑sale items marked as “non‑returnable” at checkout.
- Gift cards, downloadable software, and digital content.
Return Process
Step‑by‑Step Instructions
- Contact our Customer Support team at [email protected] or call +1(806)737-9486to request a return authorization. Provide your order number, reason for return, and preferred resolution (refund or exchange).
- Our team will issue a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
- Package the item securely, include the RMA number inside the package, and ship it to the address provided in the return instructions.
- Retain the shipping receipt and tracking number until the return is processed.
Return Shipping Costs
Unless the return is due to a defect, error on our part, or a damaged shipment, the customer is responsible for all return shipping costs. For defective or incorrect items, Helix Finds will cover the return shipping expense.
Refunds
Refund Eligibility
Refunds are issued only after the returned item has been received, inspected, and approved by our fulfillment team. Refunds will be processed using the original payment method.
Refund Timeline
- Standard refunds are processed within 7‑10 business days after approval.
- Bank transfers or credit‑card refunds may take additional time depending on the financial institution.
Partial Refunds
In cases where the returned item is missing accessories, shows signs of use, or is returned without original packaging, a partial refund may be applied to cover the reduced value.
Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process above and indicate the desired replacement. Once the original item is received and approved, we will ship the replacement at no additional cost, provided the exchange is for an item of equal or lesser value.
Defective or Damaged Items
Should you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery. We will arrange a prepaid return shipment and either replace the item or issue a full refund, depending on availability.
User Responsibilities
- Provide accurate contact information and order details when requesting a return.
- Ensure the returned product is securely packaged to prevent further damage during transit.
- Retain proof of shipment until the return is fully processed.
Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. Helix Finds reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: